Payment & Shipping


Online payment options
We offer the most commonly used online payment options such as iDeal for the Netherlands, Bancontakt for Belgium and Sofort for most other European countries and much more. These payments are handled by SISOW, one of the larger online payment processors under the strict supervision of the banks. With the help of SSL technology, transaction data is encrypted between your PC and the bank and your data is sent securely over the internet. This happens entirely outside of our website. If the payment has been successfully processed, our webshop will immediately receive a feedback, we will then pack and ship your order.

Bank transfer
Of course you can also opt for bank transfer. If chosen, you will then receive an email with our bank details, in which you are then requested to transfer the amount yourself manually via your bank, quoting the order number. Keep in mind this take 1 or 2 working days extra processing time. Orders are automatically cancelled if your payment is not received within 14 days after the order is placed. we will get started with your order as soon as the transfer has been credited to our bank account.


Our account details at the Triodos bank:

Name Holder: Hennep & Zo
Bank: NL89 TRIO 0198 0341 21
BIC:  TRIONL2U


Full overview of payment options:

  • iDEAL (QR)
  • Bunq
  • Sofort
  • Bancontact / MisterCash
  • Belfius Pay Button
  • ING Home Pay
  • KBC / CBC
  • Giropay
  • EPS
  • Bank transfer

note: Credit card companies do not enter into a contract with companies that trade in cannabis related products, even though they are legal products. So unfortunately we cannot offer this payment option.




Shipping
All orders are sent via DPD throughout Europe. Only in the Netherlands if your order fits through the letterbox, we will send this as a letterbox post via PostNL (with track & trace code).


Package delivered to a collection point nearby
You can also choose to have your order delivered to a DPD collection point. There are hundreds of collection points in every country, so there is always one nearby. This means you don't have to be home and you can pick up your order where and when you want. You can select a collection point at steps 2 or 3 of the order process. For this purpose, there is no need to tick "other address" in step 2. Click on the blue button "Select service point", the tool uses the previously entered zip code to see which collection points are located nearby. You can then select your preferred collection point, your package will be delivered there. You will receive a message if it has been delivered there.

Delivery time
Orders before 9 a.m. (Mon-Fri) go with the carrier (DPD) that same morning. The delivery time within the Netherlands and Belgium is 1 to 2 working days, for the rest of Europe 3 to 5 working days.


Track & Trace
All our shipments are provided with a Track & Trace code, you will be kept informed of the status of your order through an e-mail with track & trace.


Shipping Costs
For the shipment we charge a contribution, this is automatically calculated based on the amount of the purchase and the location of delivery. For a complete overview, consult the table below:



Shipping Costs
Free Shipping starting from:

the Netherlands

€ 4,95
€ 40,-  (excl.btw)
EU zone 1
€ 6,95
€ 70,-  (excl. b)

Belgium

Germany



EU zone 2
€ 9,95
€ 120,-  (excl. btw)

UK

France

Luxembourg

Denmark

Austria



EU zone 3
€ 12,50
€ 150,-  (excl. btw)

Spain

Portugal

Italy

Ireland

Liechtenstein

Monaco

Estonia

Slovakia

Slovenia

The Czech Republic

Poland

Sweden



EU zone 4
€ 16,-
inapplicable

Finland

Latvia

Lithuania



EU zone 5
€ 24,-
inapplicable

Croatia

Greece

Roemania

Bulgaria



EU zone 6
€ 40,-
inapplicable

Serbia

Iceland

Norway

Swiss