Payment & Shipping
Online payment options
We offer the most commonly used online payment options such as iDeal for the Netherlands, Bancontakt for Belgium and Sofort for most other European countries and much more. These payments are handled for us by Sisow, one of the larger online payment processors under strict supervision by the banks. Using SSL technology, transaction data is encrypted between your PC and the bank and your data is sent securely over the internet. This happens entirely outside our website. If the payment has been successfully processed, our webshop will receive a direct feedback from it, we will then pack and send your order.
Of course you can also opt for bank transfer. You will then receive an email with our bank details. You are then requested to transfer the amount manually via your bank, stating the order number. Take into account 1 to 2 working days extra processing time. Orders will be automatically canceled if your payment is not received within 14 days of the order being placed. we will start working on your order as soon as the transfer has been credited to our bank account.
Our account number at the Triodos bank:
in the name of: Hennep & Zo
IBAN: NL89 TRIO 0198 0341 21
Full overview of payment options:
- iDEAL (QR)
- Bancontact / MisterCash
- KBC / CBC
- Bank transfer
All orders are shipped via DPD throughout Europe. If your order fits through the letterbox, we will send it as letterbox mail via PostNL in the Netherlands and for Belgium with DHL (both with track & trace code).
Orders placed before 9 am (Mon-Fri) go with the carrier (DPD) that same morning. The delivery time within the Netherlands and Belgium is 1 to 2 working days, for the rest of Europe 3 to 7 working days (see table). For letterbox packages ordered before 4 pm, delivered the next day.
Track & Trace
All our shipments come with a Track & Trace code, you will be informed of the status of your order by e-mail with track & trace.
We charge a contribution for shipping, this is automatically calculated based on the purchase amount and the country of delivery. For a complete overview, see the table below.
Bicycle Courier (soon available)
|Shipping costs||Free shipping from:|
€ 40,- *
|DPD||Shipping costs||Free shipping from:|
€ 40,- *
|EU zone 1||€ 6,95||€ 60,- *|
|EU zone 2||€ 9,95||€ 120,- *|
|EU zone 3||€ 12,50||€ 150,- *|
|EU zone 4||€ 16,-||n / a|
|EU zone 5||€ 24,-||n / a|
|EU zone 6||€ 40,-||n / a|
* = system calculated on amount excluding VAT